Privacy Policy

Balancia Life ("we", "us", "our"), founded and operated by Dt. Vrushali Phadnis, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit nutrionistvrushaliphadnis.com or use our nutrition and Bach Flower Therapy consultation services.

This policy is designed to comply with India's Digital Personal Data Protection Act, 2023 (DPDP Act), the EU/UK General Data Protection Regulation (GDPR) for visitors from those regions, and other applicable data protection laws.

1. Who We Are

The data controller responsible for your personal information is:

• Balancia Life — Dt. Vrushali Phadnis, Disease Reversal Nutrition Expert & Bach Foundation Registered Practitioner (BFRP)
• Sadashiv Peth, Pune 411030, Maharashtra, India
• Email: balancia.life@gmail.com
• Phone: +91 98605 01397

2. Information We Collect

Information you provide directly

• Contact details — name, email address, phone/WhatsApp number when you fill our contact or consultation form.
• Consultation information — health goals, dietary habits, medical history, lifestyle details, and emotional wellbeing information you share during consultations.
• Communication records — messages, enquiries, and correspondence you send us via form, email, WhatsApp, or phone.

Information collected automatically

• Usage data — pages visited, time spent, referring website, approximate location, browser and device type — collected via Google Analytics.
• Cookies — small files stored on your device (see our Cookie Policy).

3. How We Use Your Information

• To respond to your enquiries and schedule consultations.
• To design personalized nutrition plans and Bach Flower remedy blends.
• To provide follow-up care and ongoing support between sessions.
• To send appointment reminders and service-related communication.
• To improve our website, services, and user experience.
• To comply with legal, tax, and regulatory obligations.

4. Legal Basis for Processing (GDPR)

If you are in the EU or UK, we process your personal data under the following legal bases:

• Consent — for marketing communication and non-essential cookies. You may withdraw consent at any time.
• Contract — to deliver the consultation services you request.
• Explicit consent — for processing health and sensitive data (see below).
• Legal obligation — where we must retain records for legal or tax purposes.

5. Sensitive & Health Data

We collect and process this information only with your explicit consent, solely to provide you with personalized care. We do not use your health data for marketing, profiling, or any purpose unrelated to your consultation. It is stored securely and shared with no third party except as required to deliver your service or by law.

6. Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share limited data with:

• Service providers — trusted processors who help us operate (e.g. web form provider Web3Forms, Google Analytics, hosting provider, WhatsApp for communication). These parties process data only on our instructions.
• Legal authorities — where disclosure is required by law, court order, or to protect our legal rights.

7. Cookies & Analytics

We use cookies and Google Analytics to understand how visitors use our site. You can control cookies through your browser settings and our cookie consent banner. For full details, see our Cookie Policy.

8. Data Retention

We keep your personal information only as long as necessary for the purposes described here — typically for the duration of our client relationship and a reasonable period afterward to support continuity of care and meet legal obligations. When no longer needed, data is securely deleted or anonymized.

9. Your Rights

Depending on your location, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — correct inaccurate or incomplete data.
• Erasure — request deletion of your data ("right to be forgotten").
• Restriction & objection — limit or object to certain processing.
• Data portability — receive your data in a portable format.
• Withdraw consent — at any time, without affecting prior lawful processing.
• Grievance redressal — nominate and contact our grievance officer (under the DPDP Act).
• Complain — to a supervisory authority (e.g. the Data Protection Board of India, or your local EU/UK authority).

To exercise any right, contact us using the details below. We respond within the timeframes required by applicable law.

10. International Data Transfers

We are based in India and serve clients worldwide. If you access our services from outside India, your data may be transferred to and processed in India or in countries where our service providers operate. We take reasonable steps to ensure your data receives an adequate level of protection wherever it is processed.

11. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

For clients under 18 (including our infant and child nutrition services), we collect and process data only with the consent of a parent or legal guardian, in line with the DPDP Act's provisions on children's data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. We encourage you to review this page periodically.